Thank you for shopping at Brewkasa. We want you to be completely satisfied with your purchase. To ensure a transparent and worry-free shopping experience, we offer a straightforward 30-day return policy across all our supported countries.
1. 30-Day Return Window
You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2. 100% Free Returns (No Return Fees)
- Return Shipping Cost: Free. We do not charge our customers for return shipping labels, regardless of the return reason (including buyer’s remorse or defective products).
- Restocking Fee: There are no restocking fees or hidden charges for processing your return.
3. How to Initiate a Return
To start a return, please follow these simple steps:
- Contact our customer support team via email at support@brewkasa.com with your order number and the item you wish to return.
- Once your return is accepted, we will email you a prepaid return shipping label, as well as instructions on how and where to send your package.
- Please note: Items sent back to us without first requesting a return will not be accepted.
4. Damages and Issues (Defective or Wrong Items)
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@brewkasa.com so that we can evaluate the issue and make it right.
5. Refund Processing Time
We will notify you once we’ve received and inspected your return. Once approved, you’ll be automatically refunded on your original payment method within 5 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Us If you have any questions or concerns regarding our refund and return policy, please reach out to us:
- Email: support@brewkasa.com
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)
