Yes! We offer worldwide shipping on ALL orders.

We process and ship orders within 1-2 business days. For most regions worldwide, delivery takes 8-20 business days. Remote areas may have an extra 1-3 day delay. During holidays or big sales events, processing times may be a little slower, we appreciate your understanding!

You can reach out to our support team within 1 hour of placing your order to request changes to your shipping address, swap products, or adjust your order details. After 1 hour, our warehouse will have started processing your order, and we won’t be able to make any changes.

Once your order ships, we’ll send a tracking link to the email you used at checkout. You can click that link anytime to check your package’s delivery progress. If you don’t receive your shipping confirmation email within 48 hours, check your spam/junk folder first, or contact our support team to look it up for you.

If your tracking shows delivered but you haven’t received your package, first:
Check your porch, parcel locker, or local package pickup point;
Ask your family members or neighbors if they accepted the delivery for you; If you still can’t find it, contact our support team, and we’ll help you reach out to the carrier to sort this out.

Yes, we do ship to P.O. Box addresses. Just make sure to fill out your full, accurate address at checkout to avoid any delivery delays.

We accept all major payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay, so you can check out however is most convenient for you.

Absolutely! If you have a discount code or coupon, you can enter it in the “Discount Code” field at checkout. Click “Apply” and the discount will be automatically applied to your order total.

Our product prices do not include import duties, VAT, or other local taxes/fees charged by your country’s customs. These fees are collected by your local customs authority, and the exact amount depends on your country’s import policies. You can check with your local customs office for more details before ordering.

We’ll charge your payment method as soon as you complete your order. Once the payment goes through, your order is confirmed, and we’ll start processing it right away.

We already offer the lowest possible prices through our factory-direct model, so we don’t offer price matching at this time. We do run regular promotions and sales, though, so sign up for our newsletter to stay updated on our latest deals!

We offer a 30-day free return policy for all orders. As long as the product is unused, in brand new condition, and in its original packaging, you can request a return or exchange.

If the return is because of an issue on our end—like a defective product, or we sent you the wrong item—we’ll cover the return shipping cost. If you’re returning the item for personal reasons, like you changed your mind or ordered the wrong thing, you’ll be responsible for the return shipping cost.

All of our products come with a 12-month manufacturer’s warranty. During the warranty period, if your product has a non-human-caused quality issue, we’ll repair it or replace the parts for free to fix the problem for you.

Just send an email to our support team at service@brewkasa.com, with your order number, a description of the issue, and any relevant photos. Our team will get back to you within 24 hours to help you process your request.

For our free return policy, the product needs to be in unused, brand new condition, with all original packaging and tags intact, so we can resell it. We can’t accept returns for items that have been used, or if the packaging is damaged and can’t be resold.

All of our electric products (like electric moka pots and espresso machines) come in both 110V and 220V options. You can select the version that matches your region’s power standard at checkout, so they work in almost every country around the world.

Some of our stovetop products are induction-compatible, like our thickened stainless steel moka pots. You can check the product page to see if it’s marked “Induction Compatible”—if it is, it will work perfectly on your induction cooktop. Traditional aluminum moka pots are not compatible with induction.

To extend the life of your products, we recommend hand-washing most items:
Products with wooden parts (like wooden tamper stations or handles) should never go in the dishwasher. After hand-washing, dry them right away to prevent warping from moisture.
Manual grinders and products with fine filters should be hand-washed to avoid damaging the precision parts.
Thick stainless steel items like our stainless steel moka pots can go in the top rack of the dishwasher, but we still recommend hand-washing to keep their shine.

Our manual grinders have multiple adjustable grind settings, you can adjust them based on your brew method:
Espresso: Finest setting, 1-2
Moka Pot: 2-3
Pour Over: 4-5
French Press: 6-7
Cold Brew: Coarsest setting, 7-8 You can also tweak the settings a little to match your personal taste, to find the perfect grind for you.

All parts of our products that come into contact with food are made with food-safe materials. They are completely free of BPA, lead, and other harmful substances, so you can use them with total peace of mind.

Absolutely! Every product comes with a detailed instruction manual, and we also have step-by-step video tutorials for each item. You can find the tutorials on the product page or our YouTube channel—even if you’ve never used coffee gear before, you’ll be able to pick it up easily.

They’re perfect for that! All of our manual coffee gear—like manual grinders, moka pots, and French presses—don’t need electricity at all. They’re lightweight and easy to pack, so you can enjoy fresh, high-quality coffee even when you’re camping or out on the go.

We’re a factory-direct brand, so we cut out the middleman distributors and retailers to sell directly to you. That means we can pass the savings on to you! All of our products are 100% brand new and authentic. Compared to similar products from other brands, we skip the middleman markups, so you get professional coffee gear at a much more affordable price.

If your order arrives with missing parts or shipping damage, contact our support team within 7 days of delivery. Send us your order number and photos of the issue, and we’ll send you replacement parts for free, or send you a brand new product, no hassle.

Yes, we do offer wholesale and bulk ordering services. If you need to place a bulk order, send an email to service@Brewkasa.com to reach our team, and we’ll provide you with a custom wholesale quote and service.

We don’t offer personalized customization at this time, but we do have multiple color options available for most of our products, so you can pick the one that fits your style!

Absolutely! Our Complete Pour Over Coffee Kit is made exactly for new home baristas. It includes a manual grinder, pour over kettle, dripper, and cups—everything you need to get started with pour over coffee, all in one great value set. If you prefer espresso, we also have an entry-level espresso machine kit for you.

A: You can reach us in two ways:
Email: service@brewkasa.com
Live Chat: Our website live chat is available weekdays 9:00-18:00 (UTC+8) Our support team replies to all inquiries within 24 hours, and we reply even faster during business days!